StayStrategy
09

Module 3 · Make your site readable

Lesson 9 of 12 · 6 min

Answer what guests ask

The emails you keep retyping are the pages you are missing.

0 of 12 done

Open your sent folder and search for question marks.

You will find the same questions over and over. Is there parking. How far is the airport. Can you get a cot. Is the beach walkable at low tide. Do the rooms connect.

Each one of those is a page you do not have.

Why these matter more than they look

These are the exact questions people type into AI tools, worded almost the same way.

If your site answers one with a real fact, there is something worth quoting, and a reason to send the guest to you.

They are also the only thing on your site nobody else can write. Anyone can produce a page about a beach town. Nobody else knows that the walk from the ferry takes twelve minutes and is miserable with a suitcase.

Give a number, not a reassurance

This is the difference between a page that works and one that does not.

  • “We offer parking” is a reassurance.
  • “Two spaces per house, off the street, plus room for a trailer” is an answer.

Numbers, distances, times, and names. Every answer should have at least one.

Write your policies down too

Check-in and check-out. Cancellation. Deposits. Pets. Children and cots. Parking. Put them on one page in plain sentences with real numbers.

“Late check-in may be available on request” helps nobody. “Check-in from 2pm. After 8pm use the lockbox, and we send the code the morning you arrive” is a policy someone can plan around.

The one almost nobody does

Measure your accessibility and publish it. Steps to the door. Door widths. Whether the bathroom has a step. Distance from parking.

Say what is difficult as well as what is fine. Do not claim to be accessible, publish the measurements and let the guest decide.

Almost no small property does this, so there is very little for a system to work with when someone asks. The few who answer get named.

How long this takes

About an hour a page, fifteen to twenty-five pages, and then it is finished. It is not a blog. It ends.

Next: writing about where you are.

One week, one search, one page that wins it An event puts a question into the market that nobody asked last month. The answer goes to the page that says how it suits that trip.
The week the rodeo, 7 to 10 May What people now type where to stay for the rodeo, walkable, parking for a trailer A listing page "Comfortable home in town" No mention of the week Not about this trip. A town guide Names the event Sells nothing, hosts nobody Cannot be booked. Your page for that week Names the rodeo and the dates 9 minutes from the venue Sleeps 6, trailer fits Answers all of it. Named in the answer Your page Nobody in the market wrote this page. That is why it is winnable.

Every market has four or five of these. Each one is a page nobody has written, which is why they are the cheapest searches to take.

Your turn

Write the three questions you retype in emails most often

Straight from your sent folder. These are the pages you have not written.

Saved on this device as you type. See your worksheet