StayStrategy
04

Module 2 · Get your facts straight

Lesson 4 of 12 · 6 min

One version of your business

Your name, address and phone, written the same way in every place you appear.

0 of 12 done

Write down your business details once. Then make every place you appear match it.

That is the whole lesson. It is dull and it works.

Write the record

Open a document. Put in:

  • Your legal business name
  • The name on your sign, if it differs
  • Your street address, in one format
  • One phone number
  • Your hours, including how they change by season
  • The words you use to describe what you are

One value per line. No alternatives.

Then find everywhere you appear

Search three things and write down every result that is a listing or a profile:

  • Your business name, in quotes
  • Your phone number, in quotes
  • Your street address, in quotes

You will find more than you expect. A tourism board page from four years ago. A directory you never signed up for. A Facebook page a previous manager made.

Fix them one at a time

Open each one next to your record and make them match. Character for character. Suite 4 is not the same as #4 to software.

Keep the list. In six months you will re-check it, and rebuilding the list from scratch is most of the work.

What will slow you down

Logins. Somewhere in that list is an account made by someone who left, on an email nobody controls.

Start those password resets today and work on the rest while they sit in a queue. This is the single most common reason people stop halfway.

Why it is worth a boring afternoon

Every one of those sources is a vote. When they agree, you are one confident business. When they disagree, you might be two, and both get trusted less.

Next: the sentence that decides who you get shown to.

One record, five surfaces, and what a disagreement costs A system deciding whether it is confident about your business compares the sources that mention you. Agreement is the whole mechanism.
Your record The Beach House ADDRESS42 Harbour Road PHONE(555) 010-4400 HOURSReception 8am to 6pm Where you appear Your site Google Business Profile Booking.com Apple Maps Visitor bureau (555) 010-4400 (555) 010-4400 (555) 010-4400 (555) 010-4400 (555) 010-4400 (555) 010-4400 (555) 010-4400 (555) 010-7788 (555) 010-4400 (555) 010-4400 One surface was updated and the others were not. How confident the system is that these describe one business One business. Named in answers about the area. Possibly two businesses. Both records trusted less.

No error appears anywhere when this happens. The listing still works, the phone still rings, and the only symptom is being named in fewer answers.

Your turn

Write your name, address and phone exactly as they should appear everywhere

Character for character. This is the version every other place gets corrected to.

Saved on this device as you type. See your worksheet